Frequently Asked Questions
General
A PDF receipt is attached to your purchase confirmation email.
Additionally, you can view and print receipts from the My Orders page in your account.
Our registrations don’t expire! Take as long as you like to use them :)
You can view the number of training registrations remaining for a course at the top of the Assign Training page beside the product dropdown. If you purchased registrations for multiple courses, you can toggle between the courses in the dropdown.
Assigning Training
We have a designated help doc explaining how to assign training in detail. You can view the help doc here or by clicking the Assing Training link in the left help doc menu.
The most common way to assign training is by adding your employees’ names and email addresses via the enrollment form.
Yes! When you enroll employers into a training course using their email address, they will receive an enrollment email letting them know they’ve been assigned the training. The email will contain login credentials and a link back to the site.
There are some cases when your employees/trainees may report that they have not yet received the training notification emails sent out after you assigned the training.
In some cases, email notifications from our site can be redirected to different “folders” depending on the trainee’s email service provider and/or the sensitivity of your company’s email filters. For instance, if they are using Gmail, the notifications may be sent to the “Promotions” tab. Sometimes, the notifications can be redirected to “junk mail” folders.
If your employees report that they have not received a notification, please ask them to check all email folders.
They should also “whitelist” the domain “mewptraining.com” so that they can continue to receive our notifications without issue.
If the notifications still cannot be found, send us a quick message, and we’ll happily help you to troubleshoot the issue :)
No, email addresses cannot be shared.
If your employee does not have their own email address, you can still enroll them in a course via the “No Email” option. This option allows you to create a username and password for your employee to access their training account and complete courses.
To enroll a learner without an email address, click the “NO EMAIL” checkbox in the user details row.
Training Process, Status, and Certificates
When an employee completes a training course, they will be instantly awarded a certificate of completion in PDF format. As a training manager, you are able to view training certificates for your trainees directly from the training report page.
